Artisanat Shop delivers everywhere in the world, the packages are shipped 24H following the order taking.

DHL (Worldwide) :

Delivery at home or office within 72H to United State, Canada, Middle East and Japan, 48H to UK and Europe, 4 to 5 days for other destinations, the rate charged is calculated automatically in the Order page, and varies depending on the destination and weight of the package, the tracking number will be communicated to you by email or SMS.

The package is delivered against signature, in case of absence you can contact Fedex and choose one of the possibilities:

  • Schedule a passage according to your availability
  • Request the withdrawal at the nearest Fedex agency
  • Changing the delivery address (Additional cost).

Please note that you can always reach us from Monday to Friday, from 9:00 to 12:30 and from 14:00 to 17:30 (UTC) at the following number:+1 (717) 229 7811 or +212 641 391 757

 

Return policy

You have the right to return a product giving any reason within fourteen days of receipt of the product. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an online request via https://support.artisanat-shop.com, For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

In the event of a size error, model, defective items, or for a simple change of mind; the Customer can return the product to perform within 30 days from the date of delivery, he will be fully reimbursed for the sums paid upon receipt and verification of the return of his items and at the latest within 7 days of the date to which he has exercised his right of withdrawal.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In case of return, the customer must return the product to be exchanged at his expense to Lotissement Ona N ° 395 26202 Deroua, Grand Casablanca - Morocco, in case of exchange, the reshipment of the new product and at the customer's expense.