Delivery time
Artisanat Shop delivers worldwide and offers the following delivery methods:
Delivery to United States, Canada, Israel, Middle East, Japan
DHL Express : Delivery at home under 72H.
Free standard delivery : Delivery at home under 7 to 10 days.
Delivery in Europe
Mondial Relay : Home delivery or point relay within 7 working days (Spain, Belgium, Germany, Luxembourg)
DHL Express : Home delivery within 48H to 72H.
Delivery in Metropolitan France
Colissimo: Delivery within 5 working days
Collection from a relay point: Collection available within 6 to 7 working days
DHL Express : Home delivery against signature within 48 hours
Delivery in the rest of the world including overseas
DHL Express : Home delivery against signature within 3 to 4 working days
Shipping fees are calculated according to the total weight of your cart and the country of destination, standard shipping fees are offered for orders over 100$.
WHEN IS MY PACKAGE SHIPPED?
We give your package to the carrier after 24 hours.
WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF DELIVERY ?
The day before the delivery, you are informed by e-mail and/or SMS of your delivery slot. If you are not at home, send your instructions directly: rescheduling, delivery to a neighbor's house, delivery to a safe place.
In case of absence and without instructions from you, a notice will be left in your mailbox: it will allow you to retrieve your package in a collection point near your address or will give you the modalities to schedule a new delivery.
Return Policy
You have the right to withdraw from this contract without giving any reason within fourteen days of receiving the product. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an online request via http://help.artisanat-shop.com. In order for the withdrawal period to be respected, it is sufficient for you to transmit your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.