The General Conditions of Sale define the conditions applicable to the sales concluded between on the one hand the people carrying out a purchase via the Internet site of Artisanly www.artisanat-shop.com, hereafter called "the Customer" and on the other hand the company Artisanly OU, hereafter called "Artisanat-shop.com". These conditions concern exclusively the physical persons not traders.
Price of the items and Order
If the delivery address is located in the European Union, all prices are indicated in euros, all taxes included, excluding shipping costs (see Shipping and Delivery paragraph)
If the delivery address is located outside the European Union, all prices are indicated excluding taxes and shipping costs, the taxes of the destination country are not our responsibility, the customer is required to refer to and abide by the regulations and taxation of his country of delivery.
The validity period of the prices of the articles proposed on Artisanat-shop.com is 24 hours as from their publication on the site www.artisanat-shop.com. The articles will be invoiced on the basis of the rates in force at the time of the recording of the orders. They remain the property of Artisanat-shop.com until full payment is received by Artisanat-shop.com. This price is payable in full (see paragraph "Reservation of ownership").»).
The order process is as follows:
- Selecting items and adding to cart
• Validation of the cart contents
- Choice of payment method and acceptance of the T&Cs
- Choice of delivery method
- Payment validation
The Customer will be able to view the details of his order and its total price and correct any errors, before confirming it to express his acceptance.
The Customer will receive an order confirmation e-mail.
Artisanat-shop.com reserves the property of the articles until the complete payment of the order, i.e. the collection of the amount of the order by Artisanat-shop.com.
Artisanat-shop.com reserves the right to cancel or refuse any order from a Customer with whom there would be a dispute relating to the payment of a previous order or which would present any form of risk in its eyes.
Any order implies acceptance of the prices and description of the items available for sale.
Artisanat-shop.com commits itself to honor the orders received on the website only within the limits of available stocks. If one or several ordered item(s) are not available, Artisanat-shop.com commits to inform the Customer as soon as possible, and if necessary to refund him/her at the latest within 14 days following the date he/she has exercised his/her right of withdrawal. The Customer's order will then be automatically cancelled.
Artisanat-shop.com reserves the right to verify the personal data communicated by the Customer and to adopt all measures deemed necessary to verify that the person who placed the order is indeed the person who holds the Customer account and/or the means of payment used, this in order to avoid any identity theft or fraudulent payment (See our Personal Data Protection Charter).
Shipping and Delivery
With the exception of the periods of sales and offers of fidelity reserved for the Customers, any order placed on the site of Artisanat-shop.com before 4 p.m. from Monday to Friday (except public holidays) will be prepared and dispatched in 24H, subject to validation of the payment (see paragraph Validation of payment).
Artisanat-shop.com commits itself to prepare and dispatch within 24 hours any order placed before 19 hours via Mondial Relay Pickup, Home delivery and Express delivery from Monday to Friday (except public holidays), subject to validation of the payment (see paragraph Validation of the payment), by any Customer whose delivery address is located in Europe and 48 hours in the other destinations
Artisanat-shop.com commits to deliver the items ordered and paid for by the Customer according to the following delivery methods and times:
Delivery in Metropolitan France :
- Colissimo with tracking: 48h to 72h from shipping*, Monday to Saturday
- Relay Pickup Mondial Relay: 5 to 7 days from the shipment from Monday to Friday *
- DHL EXPRESS : 48h from the shipment, from Monday to Friday.
Delivery in European Union :
- Standard Home delivery: 4 to 5 days from shipping Monday to Friday *
- Relay Pickup Mondial Relay (Belgium, Spain, Luxemburg:) 5 to 7 days after shipment from Monday to Friday
Delivery outside the EU: Shipped from Morocco
- Home delivery national postal service: 10 to 12 days from dispatch from Monday to Friday *
- DHL EXPRESS : 48h to 72H from the shipment, from Monday to Friday.
* average time recorded
The delivery is offered from 40€ in France and 60€ for the other European countries (total amount of the cart appearing at the bottom of the summary page of order, after deduction of any possible commercial discount, vouchers, promotional code and Artisanly gift card included). Below this amount, the delivery costs will be calculated according to the weight of the order, destination and delivery method.
The Customer is required to check the condition of the package(s) and item(s) delivered.
Any package with apparent anomalies (damage, missing item compared to the order form, damaged package, opened package, damaged item, etc.) at the time of delivery or collection by the Customer at the point of collection must be refused or, in case of acceptance, be the subject of reservations with the carrier and a report to Artisanat-shop.com.
In case of acceptance of the package, the Customer will have to indicate any damage within three (3) days following the date of delivery or collection to the carrier and to Artisanat-shop.com by contacting the Customer Service.
The payment of the purchases is carried out with the choice of the Customer:
- by credit card: Visa, MasterCard, American express, Carte Bleue, issued in France
- by PayPal
In case of payment by credit card, the Customer's bank account will be debited when the order is shipped.
No cash refund will be made by Artisanat-shop.com in case of return of one or more items paid by gift card. The corresponding card will be automatically credited with the corresponding amount.
The payment is validated upon receipt of additional information requested in case of payment by credit card requiring additional checks (See paragraph Fight against credit card fraud).
Registration of bank details
Artisanat-shop.com offers the possibility to the Customer to register his bank details to pay his future purchases more easily and quickly on the Site.
To do so, the Customer must :
- pay for his last purchase in euros and by credit card on the Site;
- check the box "save my information for future payments" on the credit card payment page;
- fill in his/her details (the bank data entered on the payment page are encrypted and secure);
- validate the payment.
Once the payment is validated, the data related to the delivery (address and delivery method), the billing and the credit card used are recorded. The bank details of the Customer are not kept by Artisanat-shop.com but by our payment provider on secured servers.
The Customer can subscribe to the recording of his bank details and thus choose to pay his future purchases in one click by bank card and in euros only on the Site without having to inform again his bank details.
However, the cryptogram may be requested from the Customer for security reasons.
The Customer may at any time delete the data relating to the registered bank card and/or add another bank card by clicking on the link provided for this purpose accessible on the Site under the heading "My payment methods" in "My Account". The Customer is then redirected on a secured page and can thus visualize the bank card(s) registered on the servers of our payment provider.
Artisanat-shop.com reserves the right to verify the personal data communicated by the Customer and to adopt all the measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order, this in order to avoid any fraudulent payment (See Fight against bank card fraud and the Charter of personal data protection).
Artisanat-shop.com implements all the means to ensure the confidentiality and the safety of the data transmitted on the web and on the Internet site http://www.artisanat-shop.com. For this reason, the website uses a secure payment module SSL (Secure Socket Layer).
Fight against credit card fraud
The information related to your order is the subject of an automated data processing whose manager is Artisanat-shop.com. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud.
Artisanat-shop.com is the recipient of the data related to your order. The non-transmission of the data related to your order prevents the realization and the analysis of your transaction.
The occurrence of an unpaid order due to a fraudulent use of a credit card will result in the registration of the coordinates related to your order associated with this unpaid order in a payment incident file. An irregular declaration or an anomaly can also be the subject of a specific treatment.
Artisanat-shop.com reserves the right to check the personal data communicated by the Customer and to adopt all the measures judged necessary to the verification of the fact that the person whose bank account is debited is indeed the one who placed the order, this in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or residence. The absence of answer of the Customer to a request of this type within 2 days following the request formulated by Artisanat-shop.com will involve automatically the cancellation of the concerned order, and this without any possibility of later complaint.
Artisanat-shop.com will also be free to proceed to the direct cancellation of an order which would present one or several risk factors of fraudulent use of bank card (See the Charter of protection of personal data).
Exchange, return and refund
Right of retraction
You have the right to withdraw from this contract without giving any reason within fourteen days of receiving the product. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post or e-mail). You can use the sample withdrawal form but this is not mandatory. In order for the withdrawal period to be respected, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
You must return the goods without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract by using the return label provided to you. This period is deemed to have been respected if you return the goods before the expiry of the fourteen day period.
We will take charge of the expenses of return of the good for the orders whose address of delivery is located in France only, for the other countries the expenses of return and forwarding in the event of exchange are dealt with by the customer.
Your responsibility is engaged only with regard to the depreciation of the good resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this good.
Conditions of exchange and return for refund
The returned item(s) must be new, unused and in their original box perfectly intact.
Any exchange or return must be the subject of a request for exchange or return from the "My Account" section of the site www.help.artisanat-shop.com.
The Customer can make only one request for return or exchange online per order on the site www.help.artisanat-shop.com.
If the Customer's order includes several items and he wishes to return more than one item, he will have to insert all the references of the items he wishes to exchange or to be reimbursed during this return request.
In France, the Customer will have the choice between two modes of free return offered by Artisanat-shop.com when he will make his request of return on line. These return methods are Mondial Relay Pickup and Colissimo.
The return method validated by the Customer cannot be modified afterwards.
The expenses of return and exchange out of France are the responsibility of the customer, except if the article received does not correspond to the ordered reference.
If the Customer would send back items by a mode of transport not validated by Artisanat-shop.com and would bear in this sense return costs, he could not claim any refund from Artisanat-shop.com.
If the Customer wishes to return items from different orders, he will have to separate the said items in different parcels when returning. Any return of items from different orders not respecting this condition will not be treated according to the deadlines provided by our GTC.
All returned items (shoes, original packaging, accessories, instructions...) must be returned perfectly intact.
Upon receipt of the package, Artisanat-shop.com will judge the perfect condition of the returned goods. No return will be accepted if the returned items have been visibly used or damaged by the Customer and that this use or these damages make the items unfit for sale.
In the case of an exchange, if the returned items have been visibly used or damaged by the Customer and that this use or these damages make them unfit for sale, Artisanat-shop.com will be able to exercise all corresponding recovery actions with the Customer.
In the event of your withdrawal from this Agreement, we will refund all payments received from you (except for any additional costs incurred as a result of you choosing a method of delivery other than the cheaper standard delivery method offered by us) without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this Agreement.
We may defer the refund until we have received the goods or until you have provided proof of shipment of the goods, whichever comes first. We will issue a refund using the same method of payment you used for the original transaction, unless you expressly agree to a different method; in any event, no charge will be made to you for such refund. No cash refund will be made by Artisanat-shop.com in case of return of one or several items paid by gift card. The corresponding card will automatically be credited with the corresponding amount.
Shipment of the order exchange
If the Customer has chosen to drop off his return package in a Mondial relay point, or in a post office via Colissimo using the return label provided for this purpose, his exchange order will be shipped within 48 hours after the returned items are back in stock.
If the amount of the exchange order of the Customer is higher than the amount of his initial order, he will be able to pay the difference online by credit card or PayPal. The shipping of the exchange order of the Customer is conditioned by the validation of this payment.
If the amount of the exchange order of the Customer is lower than the amount of the initial order, Artisanat-shop.com will refund the difference:
- in 7 days following the reception of his parcel by our warehouse if he deposited his parcel in a Mondial relay point by using the return label provided for this purpose,
- within 5 days following the reception of his parcel at our warehouse if he sent us his parcel via Colissimo.
The Customer must keep the proof of deposit of the parcel which will be given to him by the Post Office or Mondial relay point. In case of loss of the parcel, no release of order, exchange or refund can be made without this proof of deposit.
The Customer has a period of 30 working days from the date of deposit of his return package to make any claim relating to his return.
No claim will be accepted after this period.
The Customer will have to transmit his complaint by e-mail via the contact form present on the page Customer Service of Artisanat-shop.com
Return of the correct product
The customer must return the product purchased on the site www.artisanat-shop.com, new and unworn, for which he exercised his right of withdrawal.
For any information or question, the Customer Service of Artisanat-shop.com is reachable :
- via the contact form
- by phone : +33 977 199 273
Artisanat-shop.com is responsible by right towards the Customer for the good execution of the contract concluded with the Customer.
However, the responsibility of Artisanat-shop.com could not be committed for the non-fulfilment or the bad execution of the contract concluded in the event of absolute necessity, of occurrence of a fact ascribable to the Customer or any unforeseeable and insurmountable disadvantage, inherent in the use of the Internet network, in particular a rupture of the service, an external intrusion or the presence of computer virus.
The website Artisanat-shop.com contains hypertext links to other websites. Artisanat-shop.com cannot be held responsible for the content of these websites if they contravene the legal and regulatory provisions in force.
Reservation of property
Artisanat-shop.com remains the owner of the goods until the full payment of the price by the Customer.
Intellectual Property Rights
All texts, comments, works, illustrations and images reproduced on Artisanat-shop.com are reserved under the copyright as well as under the intellectual property and for the whole world. For this reason and in accordance with the provisions of the code of the intellectual property, only the use for a private use is authorized, subject to provisions different, even more restrictive from the code of the intellectual property. Any reproduction total or partial of the site of Artisanat-shop.com is strictly prohibited except preliminary agreement.Gift Cards
Purchase of a gift card
The Customer may purchase one or more gift cards on the website www.artisanat-shop.com. These gift cards will be exclusively usable on the site www.artisanat-shop.com.
The gift cards cannot benefit from any promotional code at the time of their purchase.
The gift cards can be paid by credit card or PayPal exclusively.
When creating a gift card, the Customer must enter the email address of the gift card recipient. This e-mail address cannot be changed afterwards.
In the event of an error in entering the e-mail address of the beneficiary or beneficiaries of a gift card, the issuing Customer may request the total or partial cancellation of his or her order. The amount corresponding to the cancelled gift cards will then be fully refunded according to the method of payment chosen at the time of purchase.
This cancellation request may be made within a maximum of three months from the date of issue of the gift card (this date of issue is equal to the date of dispatch of the gift card to its beneficiary).
No cancellation request will be accepted if the gift card has been activated by its beneficiary. A gift card is considered to have been activated when its value has been credited to the beneficiary's customer account in the form of a gift voucher.
Artisanat-shop.com is not responsible for any error in the email address of the recipient of a gift card.
The gift card is valid for one year from the date it is sent to the recipient. It cannot be exchanged for cash.
If the gift card is not activated within one year from its date of issue, the corresponding amount will be considered as definitively acquired by Artisanat-shop.com.
Artisanat-shop.com reserves the right to cancel any order of gift card, gift voucher or order of items paid by means of one or more gift vouchers which would present in its eyes a risk of fraud.
Activation of a gift card - conversion into a gift voucher
The recipient of the gift card will receive an e-mail containing a unique activation link. He/she will have to click on this unique link in order to identify himself/herself on the website www.artisanat-shop.com if he/she already has an Artisanly account or create his/her Artisanly account in order to activate his/her gift card.
The activation of a gift card will have the effect of making the corresponding amount available to its beneficiary in the form of a gift certificate.
This gift voucher will be available in the beneficiary's customer account and will be offered to him in his basket at the time of the validation of his order.
The gift voucher is valid for one year from the date of issue of the gift card. It is neither breakable nor refundable and cannot be exchanged for cash.
In case of return of an item paid with a gift voucher, Artisanat-shop.com will first reimburse the possible monetary complement and then reactivate the amount paid with the initial gift voucher in the form of a gift voucher.
When activating the gift card, the beneficiary accepts our personal data protection policy.Applicable law
The European Commission provides an online dispute resolution platform which you can access here: https://ec.europa.eu/consumers/odr/. If there is an issue you wish to bring to our attention, please contact us.
MODIFICATION OF THE SERVICE OR THE GENERAL CONDITIONS OF SALE
We reserve the right to make changes to our Website, our procedures, and our terms and conditions, including these Terms and Conditions, at any time. You are subject to the terms and conditions, procedures and Terms and Conditions in effect at the time you order a product from us, unless a change to those terms and conditions, or these Terms and Conditions, is required by an administrative or governmental authority (in which case, that change may apply to previous orders you have placed). If any provision of these Terms and Conditions is deemed invalid, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
Artisanat-shop.com is a trademark used by Artisanly OU. Our contact information is as follows:
Artisanly, OU, JARVEVANA TEE 9 KESKLINNA LINNAOSA HARJU MAAKOND 11314 TALLIN Share capital : 10.000 € Registered in Estonia RCS Tartu N° : 101818
You can also contact us via our customer service and we will be able to reach you by e-mail or phone.